You may only apply for the refund and/or return of the Item in the following circumstances:

The Item was defective and/or damaged on delivery;

The Item received is incomplete (missing quantity or accessories);

Item that does not match the agreed specification (e.g. wrong size, colour, etc.);

The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; 

The Item received is a counterfeit item**;

The Item received has physical damage (e.g. dented, scratched, shattered);

The Item received is faulty (e.g. malfunction, does not work as intended).